IMPORTANT COVID-19 INFORMATION EFFECTIVE APRIL 29th 2021
To our valued clients,
We have received an update from the Veterinary Medical Centre on Campus that there has unfortunately been an outbreak of COVID-19 at their facility. As such, all non-critical appointment will be deferred to other veterinary hospitals for services in order to make sure that they can continue to serve the cases that only they are best qualified to serve during this time.
Since emergency visits are never planned, we are doing our best to adjust our current workload in order to plan and accommodate for emergency cases that do come up. This does mean that routine appointments may need to be booked further in advance, and also that your pets needs will be triaged in order to make sure that they are seen in a fashion that meets the needs and urgency of their current medical condition.
At this time, we are still operating by curbside services and as such the additional triage of non-critical emergent cases may increase wait times on the phone, so we do please ask for patience with our staff as we all navigate the changing situation together.
Please allow 48 hours for all prescription refills. We will do our best to fill your pets' medications quickly, but we do appreciate the extra time to allow us to factor in for the increase in phone calls associated with each request.
When you have a scheduled appointment with us, please fill out the patient history form that can be found by following this link, Patient History Form. This will allow our doctors to make sure that all of your concerns are discussed while your pet is here for their appointment.
At this time, clients will not be able to come into the clinic with their pets. We do understand that this can, and often does increase the amount of stress that your pet feels while they are here. It is always our goal to decrease the level of fear, anxiety and stress that our patients are feeling, so we are offering pre-visit pharmaceuticals that you can give at home in order to help your pet have a positive experience with us, while you wait for them in your vehicle. This will also help to prevent the need of rescheduling your appointment if your pet is feeling very anxious about being away from you. If this is something that you think that your pet will benefit from, or if you have further questions, please discuss this with our staff when you are scheduling your appointment.
Lastly, for pet food orders please consider using our online store and choosing the ship to home option if you are able, this will help to decrease the wait times for those who are calling to discuss the health needs of their pets.
We are sorry for any disruption that this may cause for you, and greatly appreciate your patience. We look forward to continuing to serve you and your furry family!
The Forest Grove Veterinary Clinic was opened by Dr. Liane Bitinsky and Dr. Wanda Burbridge in October 2000, to fill a need for veterinary services in the rapidly expanding North East corner of Saskatoon. We are a full service veterinary practice for companion animals (dogs and cats). Our small staff allows us to foster a close relationship with our clients and patients.
Since 2000, Forest Grove Veterinary Clinic has grown from the original group of 4 part-time employees to 11 dedicated staff members. Although some of the faces may have changed, our commitment to compassionate and high quality care has always remained constant. We believe in individualized care and spending the time to get to know you and your pet.
Please browse through our website and be sure to contact us if you have questions or would like to schedule an appointment.
We are currently accepting new patients. We look forward to your visit!
Access our online store Access our patient history form
COVID 19 update
Due to the recent increase of COVID 19 cases in Saskatoon and area, we will be returning to full curbside protocol.
If you or anyone you have had contact with is feeling unwell, or you have travelled in the few weeks before your appointment time, please call us and reschedule your pet's appointment.
Prior to your pet's appointment, please follow the link above and fill in the appointment history form.
When you arrive in the parking lot for your pet's appointment, please call to advise us that you are here. The Veterinarian will return your call when she is ready to begin the appointment. Take this opportunity to discuss any questions or concerns you have with your pet. The RVT will then meet you at the door to bring your pet into the clinic and you will return to your vehicle. When the examination is complete, the Veterinarian will call you to discuss her findings and any recommendations for your pet's health.
Payment will be taken over the phone with a Credit Card, or we can bring a machine to the door for Direct Debit payment. Please note that cash will not be accepted at this time.
We will then meet you at the door for you to collect your pet.
We recommend that your pet be given an anti-anxiety medication, for a minimal fee, to be administered by you prior to their appointment. The medication is to alleviate any stress your pet may be feeling. This will be discussed with you at the time of scheduling the appointment.
All food and medication will continue to be curbside pickup.
We appreciate your understanding and cooperation, and look forward to returning to normal.
Welcome to Forest Grove Veterinary Clinic,
We are so happy that you are with us today! As the world navigates through the COVID-19 pandemic we want you to know that we are still here for you and your pets! We are happy to be able to be in the community to serve you, even though things look a little different than they have in the past. We are still operating with our doors locked so that we can effectively manage traffic flow through the clinic and continue to adhere to a high level of disinfection between each client in order to do our very best to make sure that you and your family are safe coming through our doors. At this time, preferred form of payment remains to be debit or credit as it allows the least amount of contact!
When you are arriving to the clinic for your scheduled appointment, you will have to call from the parking lot and wait for a callback from the veterinarian to be escorted inside. At this time, we are only allowing one client into the clinic with their pets and we are requiring a mask to be worn while you are inside.
We have also been experiencing higher than normal requests for appointments, and as such may not be able to accommodate your request as quickly as we have in the past. Please keep this in mind when you are thinking about your pets’ routine medical care and allow for appropriate time between when your pet is due and when you are requesting the appointment. We will do our best to accommodate unplanned medical and urgent care cases, but all appointment requests will be triaged and scheduled accordingly. It is also important if you have scheduled an appointment but are no longer able to make it, that you give us a call to let us know as there are other pets that we could then offer that appointment slot to!
Food and medication pick up remains as curbside pick up only. We ask that you please allow 24 hours for prescription refills and please call ahead prior to arriving to the clinic to pick up food. We are offering the option to pay for your order over the phone prior to arrival to expedite the process when you have arrived for pickup.
You also have the option of ordering your pets food through our website! It is easy to use and allows you to order outside of regular business hours and browse a large selection of food, treats, collars, leashes and toys! Click on the green shopping cart above to get started!
Thank you for your continued patronage through this chaos, we look forward to seeing you soon!
The Forest Grove Veterinary Clinic
Nurturing the bond between people and their pets through client education, friendly, welcoming service and dedicated veterinary medical care.
Dr. Liane Bitinsky, Dr. Sue Tedesco, Dr. Leah Frei, Dr. Mandy Gudelot, Dr. Alison Hay and
the Forest Grove Veterinary Clinic staff welcome you!
|Saskatoon Veterinarian|Animal Hospital Saskatoon|
Forest Grove Veterinary Clinic P.C. Ltd.
8-415 115th St E
Saskatoon Saskatchewan S7N 2X9