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Welcome

 

The Forest Grove Veterinary Clinic was opened by Dr. Liane Bitinsky and Dr. Wanda Burbridge in October 2000, to fill a need for veterinary services in the rapidly expanding North East corner of Saskatoon. We are a full service veterinary practice for companion animals (dogs and cats). Our small staff allows us to foster a close relationship with our clients and patients.

Since 2000, Forest Grove Veterinary Clinic has grown from the original group of 4 part-time employees to 9 dedicated staff members. Although some of the faces may have changed, our commitment to compassionate and high quality care has always remained constant. We believe in individualized care and spending the time to get to know you and your pet.

Please browse through our website and be sure to contact us if you have questions or would like to schedule an appointment.

We are currently accepting new patients. We look forward to your visit!

 

 

Click on the shopping cart above to access our online store!

 

May 3, 2020

We are very pleased to announce that beginning May 4th, we will be expanding our scope of services to once again include booster vaccinations and elective surgeries! We have already started to contact owners whose procedures were deferred earlier this spring due to the Covid19 Pandemic.

At this time things will still not look quite the same as "normal". Clients are still generally not being permitted into the building. This means your pet will be visiting the clinic without you tagging along! Inside, the staff may also be wearing masks. This can be quite stressful and scary for many pets. In order to make your pet's visit as stress-free as possible, we are highly recommending pre-visit oral anti-anxiety/sedation medication for all pets. 

Once you arrive for your visit, please call the clinic to alert us. Your phone call will be transferred to the veterinarian to discuss your pet's history and any concerns you may have. Your pet will then be met by one of our staff and escorted into the building to have their exam/procedure completed. The veterinarian will then be in touch over the phone to discuss concerns and treatment recommendations. Billing will be completed over the phone, and your pet will be returned to you in the parking area.

If your pet is coming due for/or is now overdue for their annual exam, boosters, spay/neuter/dental procedure, please call the clinic for scheduling these visits.

Also as of May 4th, we will once again be permitting 1 family member to accompany pets into the building for scheduled euthanasia. When calling to make these arrangements, specific directions for this family member will be discussed.

We continue to provide food and medications required via curb-side pickup. Tick preventives have become a frequently needed item in the last two weeks! A reminder that our online store is up and running, so if it's easier to buy pet food, or shop for toys and treats here, I encourage you to register and shop on our virtual store.

I would also like to send a big Thank-You to all our clients. This has been a very trying time, and Covid19 continues to challenge us all in new ways. We are working very hard to meet your needs. If you call and are redirected to voicemail, please leave us a message so we can return your call. The staff has been overwhelmed trying to see all the patients requiring care while maintaining a safe clinic environment for everyone.

Stay safe and healthy!


April 19, 2020

 Hello all!

We just thought a little update on Covid-19 protocols were in order. The clinic is still open although not quite as late as normal on Tuesday and Thursday evenings (6 pm currently), and with reduced staff present.

We continue to be receiving emergent cases, and practicing via Telemedicine as much as possible.

Currently clients are not permitted in the building. When you arrive in the parking lot, please call the front desk to announce your arrival, and the girls will assist you in purchasing your food or products, or in transferring you to the vet for consultation.  Curbside pickup of supplies, and transfer of pets into and out of the clinic is still being implemented in order to comply with social distancing and to minimize contact between individuals.

 We are continuing to defer non-essential services at this time. We all know each individual's job at this point is to limit nonessential movement in the community. Travelling around the city for a non-urgent appointment seems to go against this guideline. In our effort to minimize risk to our staff, we are working short-staffed and in small teams. This would make meeting demand for non-essential services impossible. Deferring elective surgical procedures also helps to conserve our small supply of PPE. This ensures we have adequate supplies if your pet needs emergency surgery, and helps prevent increased pressure on PPE supplies for healthcare professionals treating two-legged patients.

We wish to thank all of you for your patience and understanding during this difficult time!!

As we are seeing positive results in the progression of the Covid pandemic, we are hoping to expand the scope of practice to once again include elective surgery and annual check-ups and boosters in the near future! We are already working on a plan to put those wheels in motion as soon as it is safe to do so.

If you have any questions about our policies, or about your pet's health, please do not hesitate to be in touch.

Stay safe and healthy!

 

April 14, 2020

We are VERY excited to announce the grand opening on our online store!!

Our store’s home on the web is forestgrovevet.clientvantage.ca

Our hope is this store provides you a convenient way to find and order your pet related products (including food, treats, and toys).

The prescription dog and cat foods you regularly find at the clinic (including Hills, Royal Canin and Purina) can be purchased through the store. These prescription diets have always had, and will continue to have, a 100% satisfaction guarantee, and can be returned.

During this stressful time of the Covid-19 Pandemic, we have chosen to include in the store other brands of food we don’t normally carry in the clinic. If it is helpful for you to be able to order all your pets’ food and supplies from our online store, we want to be able to accommodate you! You will also find some products for horses and pocket pets like hamsters and rabbits.
**Please be certain of your product and non-prescription foods you order as we will be Unable to allow returns of these items**

Step 1: Register As A Customer Of Our Online Store
Go to forestgrovevet.clientvantage.ca
Click on the ‘lock’ button at the top right
Click on the ‘Register’ button
Fill out the form and click ‘Submit’

Once we receive your request to register, we will need to activate your account. This may take a few days as we try to keep up with in-clinic activities too.
After we’ve activated your account you will receive an email letting you know you can begin shopping!!

***All orders through the online store will be shipped to the clinic along with our regular order. Once your order has arrived in clinic, you will receive an email that your purchase is available at our clinic for “curbside pickup” ***

Please note, you can always call or email the clinic and request food or medication refills.

If you encounter any difficulties with the online store, please reach out to us and let us know. We have worked hard to get the online store in place to help out during the pandemic, but there may be a few glitches and hiccoughs in perfecting the system.

 

 

April 12, 2020

 

Hello all!
Just thought a little update on Covid19 protocols were in order.

The clinic is still open although not quite as late on Tuesdays and Thursdays evenings (6pm), and with reduced staff present. We continue to be receiving emergent cases, and practicing via Telemedicine as much as possible. Currently clients are not permitted in the building. When you arrive in the parking lot, please call the front desk to announce your arrival, and the staff will assist you in purchasing your food or products, or in transferring you to the veterinarian on duty for consultation. Curbside pickup up of supplies, and transfer of pets into and out of the clinic is still being implemented in order to comply with social distancing and to minimize contact between individuals.

We are continuing to defer non-essential services at this time. We all know each individual's job at this point is to limit nonessential movement in the community. Travelling around the city for a non-urgent appointment seems to go against this guideline. In our effort to minimize risk to our staff, we are working short-staffed in small teams. This would make meeting demand for non-essential services impossible. Deferring elective surgical procedures also helps to conserve our small supply of PPE. This ensures we have adequate supplies if your pet needs emergency surgery, and helps to preventive increased pressure on PPE supplies for healthcare professionals treating two-legged patients.

We wish to thank all of you for your patience and understanding during this difficult time!!
As we are seeing positive results in the progression of the Covid pandemic, we are hoping to expand the scope of practice to once again include elective surgery and annual check-ups and boosters in the near future! We are already working on a plan to put those wheels in motion as soon as it is safe to do so.

 

UPDATE MARCH 27th 2020

Good morning Forest Grove Family! We have some additional updates for you this morning regarding our policies put in place to keep our clients and team members as safe as they can be during this pandemic! Some of these are reminders, some of them are slight modifications of already existing policy but please do read them all so that you are informed should you have to visit the clinic.

1. We are moving as many appointments as we possibly can to telemedicine appointments. You will NOT be able to walk up to the door and request an appointment. Should your pet require medical care you must call 306-955-6111. You will be triaged by one of the technicians to determine the urgency of your appointment and then you will be booked a time that a veterinarian will call you to conduct a telemedicine consult. The charge for this consult is the same as our regular office visit fee, and after you consult with the veterinarian you will be transferred to reception for payment by credit card over the phone.

2. If after your phone consultation it is decided that further diagnostics are needed or your veterinarian needs to have a hands on physical exam, arrangements will be made for you to drop your pet off with us. You will NOT be able to accompany your pet into the clinic. We understand that this is not ideal, and promise that in your absence we love your pets and treat them with as much care as if you were here with them, maybe even a little bit more because we know that this is weird for them too!

3. We are moving strictly to a no face to face contact system of transactions for all food and supply pick-up. This means that you must call ahead so that the staff can get your order ready, and pay for it over the phone by credit card. When you arrive to the clinic, pull up along the sidewalk, call 306-955-6111 and STAY IN YOUR CAR! Our staff will bring your products out to the sidewalk in a bin that has been thoroughly disinfected and set the bin down for you. Once our staff is back inside the building you can exit your car and collect your items, leaving the bin on the sidewalk. Once you are back in you car, our staff will collect the bin and thoroughly disinfect it to be ready for the next client. We appreciated your cooperation in keeping our community safe and healthy!

4. Our hours of operation will be changing. Until further notice our hours are
Monday 8am-5pm
Tuesday 8am-6pm
Wednesday 8am-5pm
Thursday 8am-6pm
Friday 8am-5pm
Saturday 9am-12pm

5. Preferred form of payment at this time is by credit card over the phone. We are NOT accepting cash as a form of payment at this time.

6. We continue to operate on an essential services model, so we will not be doing elective procedures and non-urgent care at this time. If you are unsure whether what your pet requires falls under the essential services category, please call us at 306-955-6111.

UPDATE MARCH 23rd 2020

Good morning Forest Grove Family! We hope you are all healthy and coping well during this trying time. We are implementing some new measures today, March 23rd. These measures are being implemented to keep our clients and staff as safe as possible, to minimize the spread of COVID-19, and to help conserve the dwindling supplies of personal protective equipment.  

        There are two new changes going into effect today: 

We will temporarily be suspending all elective surgical procedures and non-urgent care appointments. If you have an appointment booked for these services in the next two weeks, we will be in touch to reschedule these visits. 

 

We are also making the move to ‘tele-medicine’ appointments for those pets requiring urgent care. We ask that upon arrival to the clinic that you call 306-955-6111 to let us know that you are here. Our doctors will then contact you via telephone to take a general history of the problem. Our staff will admit your pet for examination (while you wait in the car). The doctor will then contact you again with their assessment and recommendations. This is the veterinary version of ‘drive through’! Of course, if it is more convenient, or a healthy friend will instead be taxi-ing your pet, arrangements for the drop-off and temporary hospitalization of your pet can be made. At this time, the charge for temporarily hospitalizing your pet will be waived. 

 

Other policy changes and increased hygiene procedures for dealing with COVID-19 will remain in effect. The clinic’s supply chains for food and medication continue to be maintained. If you are needing to pick-up food or medication, please feel free to be in touch and we can be pro-active in filling those orders. 

As the door to the clinic will remain locked, when you arrive at the clinic to pick up products, please wait in your vehicle and call 306-955-6111 to let us know that you are here. Our staff will put together what you need, get an invoice ready and call you back to meet you at the door so you can pay for and pick up your products. You are encouraged to pay by credit card over the phone as this will help the process to move along a little more smoothly. 

It is also important to note at this time that we will NOT be accepting cash as a form of payment.  

At this time, our hours of operation remain the same: 

Monday 8am-5pm 

Tuesday 8am-8pm 

Wednesday 8am-5pm 

Thursday 8am-8pm 

Friday 8am-5pm 

Saturday 9am-12pm 

Thank-you for your support and understanding during this difficult crisis. Working together we can slow down the spread of this virus and lessen the impact on our hard-working doctors and nurses. 

Take care 

The Forest Grove Veterinary Team 

 

 UPDATE MARCH 19TH 2020

In order to address the rising number of clients that we have coming into the clinic for various reasons we have added an additional measure of safeguard in order to maintain appropriate social distancing and help to ensure the safety of all of our clients, and our staff. Effective immediately the doors to the Forest Grove Veterinary Clinic will be LOCKED. We are still open for business and are happy to help you get food, supplies, medicines and see your pets but it will require a little bit of extra participation on your part. When you arrive to the clinic, you are welcome to stay in your vehicle, call the clinic at 306-955-6111 and you will be directed from that point. 

If you are coming in for an appointment, one of our staff will come to the door and escort into an exam room where you can see the veterinarian. 

If you are coming to purchase food or pick up supplies, we will take your order, get your product ready and call you back with directions for payment and pickup. You are welcome to either pay by credit card over the phone and we will meet you at the door with your products, or you can wait until there is no one in the waiting area and we will let you in to pay by debit. Please note at this time that we are NOT accepting cash as a form of payment.

Thank you for your patience and cooperation!

The Forest Grove Veterinary Team

March 17th 2020

We at the Forest Grove Veterinary Clinic wish to reach out to you at this time to provide you with information on how we are working to prevent the spread of Covid-19. The health and safety of our staff, clients and their pets are of the utmost importance to us. We are monitoring the situation and working to continue to provide service in the safest way possible.

We are taking steps to reduce the number of people physically in the clinic at any given time. This measure includes limiting the amount of staff working each day.

Increased cleaning and disinfecting procedures have been implemented especially at common touch points like door handles, point of sale machines, and front counters. Exam rooms continue to be cleaned and disinfected in between each patient.

If you are ill or in self-isolation, please consider rescheduling any non-emergent appointments.
Clients calling about appointments will be asked the following self-assessment questions:

1. Do you currently have a fever, chills, cough, sore throat or shortness of breath?
2. Have you been in contact with a confirmed or probable case of Covid-19?
3. Have you had contact with a person with acute respiratory illness who has travelled outside of Canada within the last 14 days?
4. Have you returned from outside of Canada since March 12, 2020?

If you answer “yes” to any of these questions and your pet is in need of veterinary attention, ask a friend or neighbor to taxi the pet to the clinic. In this scenario, communication with you, the owner, can be provided via telephone.

If you are in need of a prescription refill or pet food, please do not hesitate to call the clinic. We are happy to check our shelves and put aside what you need or add it specifically to our order.

A good news aspect of Covid-19 is that infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.

We will continue to update our clients as this situation continues to evolve.
For now, take care and good health to you all.

The Forest Grove Veterinary Clinic Team

 



The Forest Grove Veterinary Clinic

Nurturing the bond between people and their pets through client education; friendly, welcoming service; and dedicated veterinary medical care.

Dr. Liane Bitinsky, Dr. Sue Tedesco, Dr. Leah Frei, Dr. Mandy Gudelot and the
Forest Grove Veterinary Clinic staff welcome you! 

|Saskatoon Veterinarian | Animal Hospital Saskatoon|



Forest Grove Veterinary Clinic P.C. Ltd.
8-415 115th St E
Saskatoon, Saskatchewan S7N2X9
Phone: 306-955-6111
Fax: 306-955-6101
Email: contact@forestgrovevet.com

See your pet on Petly

Business Hours:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: CLOSED